Privacy
Policy

Information We Collect

When you place an order, contact us, or subscribe to our services, we may collect, store and use the following kinds of personal information:

• a)Information about your device, your visits to and use of this website including your IP address, geographical location, domain, browser type and version, operating system, referral source, length of visit, page views, website navigation, etc.
• b)Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases, preferences, messages, requests and search patterns.
• c)Information that you provide to us for the purpose of registering with us including but not limited to name, billing and shipping addresses, email address, telephone numbers, date of birth, gender, purchasing patterns and password/s.
• d)Any other information that you may provide for the processing of your orders, to answer a query, to make improvements to our website or to obtain special offers (if any) that may be offered.

By being on this website and browsing its contents in any form or manner you confirm and agree that you have no objection for any of the above information or any other information that may have been collected during that time, being used for either contacting you or recording the visit. You agree that you do not consider this in any way a breach of your rights either at the time of your access or any time in the future.

How We Use Your Information

Personal information submitted to us via this website or collected while browsing the website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

• a)Process and deliver products you purchased via the website.
• b)Send you updates, promotions, and other marketing communications relating to our business (if you have specifically agreed).
• c)Administer the website.
• d)Improve your browsing experience by personalising the website.
• e)Send statements and invoices to you, and collect payments from you.
• f)Deal with enquiries and complaints made by or about you.
• g)Prevent fraudulent transactions and ensure website security.
• h)Other uses as may be necessary in the future.

Payment Information

We do not store or have direct access to your full payment card details. All payments are handled securely through trusted third-party payment processors.

Disclosures of Information

We respect your privacy and shall not sell, trade, or rent your personal information to any third party. Your information may only be shared on a limited basis:

• a)With any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
• b)To the extent that we are required to do so by law.
• c)In connection with any legal proceedings or prospective legal proceedings.
• d)With delivery and logistics partners.
• e)With payment processing providers.
• f)With website hosting and technical service providers.

You expressly agree to such transfers of personal or other information.

Cookies and Tracking Technologies

We may use cookies on our website to:

• a)Keep track of you whilst you navigate the website.
• b)Improve website functionality.
• c)Enable our website to recognise you when you visit our website in order to remember your preferences.
• d)Analyze the traffic and performance of the website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. You may choose to disable cookies through your browser settings, however, it may have a negative impact upon the usability of the website.

Data Protection Statement

We have adopted adequate data protection measures to protect your personal information from any unauthorized access, disclosure, alteration, or misuse. While we have implemented industry-standard security measures to safeguard your information, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password (as applicable) and user details confidential.

We will not ask you for your password (except when you log in to the website).

Your Rights

You may have the right to:

• a)Access your personal information.
• b)Request corrections or updates to personal information.
• c)Request deletion of your data.
• d)Opt out of marketing communications.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected.

• Order and transaction records are retained for a period of 7 years in accordance with applicable financial and tax obligations.
• Account information is retained for as long as your account remains active, or as reasonably necessary to provide you with our services.
• Marketing preferences and communications data are retained until you opt out or withdraw your consent.
• Customer support and correspondence records are retained for a period of 3 years from the date of last interaction.

Upon request, we will delete your personal data within 30 days, unless we are required by law to retain certain information. Once the applicable retention period has expired, your personal information will be securely deleted or anonymized.

Policy Amendments

CEYNARA reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

Third Party Websites

CEYNARA's website may contain links to third-party websites. We will not be responsible for, nor do we endorse, the privacy policies or practices of any such third-party websites. We encourage you to review the privacy policy of every website you visit.