Terms &
Conditions

General Information

This website is operated by CEYNARA. Throughout the site, the terms "we," "us," and "our" refer to CEYNARA. By visiting this website, you agree to be bound by these Terms and Conditions, including all applicable policies referenced herein. Any new services, features, tools, or resources introduced to the website shall be subject to these Terms and Conditions upon their release. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website.

Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are of legal age in your jurisdiction. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms and Conditions will result in an immediate termination of your services.

General Conditions

You acknowledge that certain information (excluding credit card details) may be transmitted unencrypted across various networks and may be subject to modifications necessary to conform to the technical requirements of connecting networks or devices. Notwithstanding the foregoing, credit card information shall at all times remain encrypted during transmission over any network. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any content available through the website without the express prior written consent of CEYNARA.

Products and Services

We strive to ensure that all product descriptions, images, and pricing displayed on the website are accurate. Notwithstanding the foregoing:

• Product colors and packaging may vary slightly from images shown online.
• We reserve the right to modify, discontinue, or withdraw any product at any time without prior notice.
• Product availability is subject to change without notice.

Unless otherwise expressly stated, all products are intended for external use only.

Pricing and Payments

All prices of products are listed in Sri Lankan Rupees (LKR). Product prices are subject to change without notice. Full payment is required at the time of purchase via the payment methods available on our website. CEYNARA reserves the right to refuse, cancel, or void any order suspected of fraudulent or unauthorized activity.

Orders and Order Acceptance

Upon placement of an order, you will receive an order confirmation via email or notification. CEYNARA reserves the right to:

• Refuse or cancel any order at our sole discretion.
• Limit the quantity of purchases per person, at our sole discretion.
• Cancel orders arising from stock unavailability, pricing discrepancies, or suspected fraudulent transactions.
• Limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. In the event that an order is canceled following successful payment processing, a full and appropriate refund will be issued accordingly.

Shipping and Delivery

Delivery timelines provided are estimates only and may vary depending on the delivery location and courier service utilized. CEYNARA shall not be held liable for any delays arising from shipping providers, customs procedures, adverse weather conditions, or other unforeseen circumstances beyond our reasonable control. Customers are solely responsible for ensuring the accuracy of all shipping information provided at the time of purchase.

Return, Exchange and Refund Policy

Returns, exchanges and refunds are subject to and governed by our Return, Exchange and Refund Policy. Due to hygiene and safety considerations, opened or used personal care products are generally non-returnable, except in instances where the product is found to be defective or has been incorrectly delivered.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the website or its content:

• For any unlawful or fraudulent purpose.
• To solicit others to perform or participate in any unlawful acts.
• To violate any international, provincial or state regulations, rules, laws, or local ordinances.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• To submit false or misleading information.
• To upload or transmit viruses or any other type of malicious code.
• To collect or track the personal information of others.
• To spam, phish, pharm, pretext, spider, crawl, or scrape.
• For any obscene or immoral purpose.
• To interfere with or circumvent the security features of the service or any related website.
• To attempt to gain unauthorized access to any systems, networks, or data.

We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Intellectual Property

All content featured on this website, including but not limited to logos, brand names, product descriptions, images, graphics, and website content, is the exclusive intellectual property of CEYNARA and is protected accordingly. No such content may be copied, reproduced, distributed, modified, or otherwise utilized in any form without the express prior written permission of CEYNARA.

Disclaimer

Our products are formulated exclusively for cosmetic and personal care purposes. Any information provided on this website pertaining to ingredients, herbal extracts, essential oils, or wellness benefits is intended for general informational purposes only and shall not be construed as medical advice. Customers with known allergies, skin sensitivities, or pre-existing medical conditions are strongly advised to review all ingredient information carefully and consult a qualified healthcare professional prior to use. All products and services delivered through this website are provided on an 'as is' and 'as available' basis, without any representation, warranty, or condition of any kind.

Disclaimer of Warranties

CEYNARA does not guarantee, represent, or warrant that:

• Your use of the service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the service will be accurate or reliable.
• The quality of any products, services, or information obtained through the service will meet your expectations.
• Any errors in the service will be corrected.

All implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement are expressly excluded to the fullest extent permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, CEYNARA, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or damages of any kind, including but not limited to:

• Any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the service or any products procured through it.
• Lost profits, lost revenue, lost savings, loss of data, or replacement costs.
• Allergic reactions or adverse effects resulting from misuse of products or failure to follow provided instructions.
• Temporary website interruptions, technical issues, or errors or omissions in any content.

Customers are solely responsible for using products in accordance with the instructions provided.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Third-Party Services and Links

Our website may contain links to third-party websites or services. CEYNARA is not responsible for examining, evaluating, or warranting the content, accuracy, policies, or practices of any external websites, and we assume no liability or responsibility for any third-party materials, websites, products, or services. Any complaints, claims, or concerns regarding third-party products or services should be directed to the respective third-party provider.

Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms and Conditions, and such severance shall not affect the validity or enforceability of any remaining provisions.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice.

Indemnification

You agree to indemnify, defend and hold harmless CEYNARA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of Sri Lanka. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the Courts of Sri Lanka.

Waiver

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.