Return, Exchange
& Refund Policy

Eligibility for Return, Exchange or Refund

• The product arrived damaged, defective, or incorrect upon delivery.
• The product must be returned unused, unopened, and in its original packaging.
• For hygiene and safety reasons, we are unable to accept products that have been opened, used, or tampered with, for return and exchange.
• A return request is submitted within 3 days of receiving the product ordered.
• CEYNARA monitors return activity for abuse and reserves the right to limit returns, exchanges and refunds.
• All returns, exchanges and refunds are subject to validation and approval at CEYNARA's sole discretion.

Non-Returnable Products

The following products are not eligible for return, refund or exchange:

• Products that have been opened or used.
• Products that have been damaged due to misuse or improper handling by the Customer.
• Products purchased via promotional or clearance sales.
• Gift cards or complimentary products.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with the following details:

• Your name.
• Date of purchase.
• Your order number and/or proof of purchase.
• Clear picture of the product and packaging.
• A brief description of the issue and reason for return.

Once the return is verified, we will arrange either a replacement product, or a refund/store credit, depending on product availability.

Refund Process

Approved refunds will be processed within 7–14 business days after the returned product is received and inspected. Refunds will be issued through the original payment method where applicable.

• Shipping charges are non-refundable unless the return is due to an error on our part.
• Refund processing time may vary depending on your bank or payment provider.

Exchange Policy

We will only replace products that are defective, damaged, or incorrectly delivered. Exchanges are subject to stock availability.